iCustoms 2024 Recap: A Year of Growth, Innovation, and Success
-
Freya Jane
- Director of Customer's Success
As we step into 2025, it is the ideal time to count on the milestones, innovations, and turning points that shaped iCustoms in the last year.
2024 has been an amazing year for iCustoms, filled with considerable growth, a strong commitment to client satisfaction, and new AI-driven solutions to streamline international trade.
We are delighted to present our key achievements and express sincere gratitude to our valued partners, customers, and supporters.
A Year of Growth
Growth includes more than just numbers; it encompasses the businesses we empower, the influence we create, and the industries we cater to. In 2024, iCustoms expanded its vision and transformed its understanding of growth.
- New market development: We expanded our solutions to a wider audience by effectively entering new industries, including hauliers and freight forwarders.
- Client base multiplied: Our client onboarding increased by 631% as compared to 2023, which reflects that iCustoms is becoming a trustworthy partner for global trade compliance.
- Team growth: In 2024, our brilliant trade compliance team expanded by 111.5%, guaranteeing that we have knowledgeable resources to provide remarkable client service and solutions.
Revolutionary Interest in iCustoms Products
2024 was a historic year in terms of interest in our innovative solutions. More businesses than ever before turned to us to get assistance in streamlining their compliance processes.
- Product demos: Delivered 553 demos in 2024, representing how our innovative products simplify intricate trade and compliance procedures for global businesses.
- Time savings: According to user feedback, compliance time was significantly reduced—up to 57%.
- Enhanced efficiency: Using iCustoms solutions, clients reported increased productivity and a more seamless compliance experience.
Awards and Recognition
The number of awards we received in 2024 shows our dedication to innovation and excellence. This recognition motivates us to keep going.
| Award Name | By |
|---|---|
| Best Customs Technology Partner of the Year 2024 | Multimodal |
| Best Port or Logistics System | International Chambers of Commerce (ICC) UK |
| Innovation in Trade Awards 2024 | Institute of Export & International Trade (IOE&IT) |
| Logistics Partner of the Year 2024 | Logistics UK |
| Innovation in Trade Award 2024 | The Chartered Institute of Export & International Trade |
| Best Customs Software (Finalist) | International Chambers of Commerce (ICC) |
| The Digital Transformation Award (Finalist) | Supply Chain Excellence Awards |
| Logistics Technology Provider of the Year (Finalist) | Logistics UK |
Customer Satisfaction and Success
Our success relies on the satisfaction of our customers. 2024 was the year when we focused on providing value and improving clients’ experiences.
Streamlined procedures: Assisting global businesses to cut declaration to just 3 minutes, letting them focus on strategic growth.
Customer reviews: Positive feedback from customers highlights the accuracy, efficiency, and clarity of our tools.
High retention rate: Customers stay with us from year to year, thanks to our reliable and effective solution.
Compliance and AI talks
iCustoms is at the forefront of conversations like the transformation of global trade compliance with artificial intelligence.
- Keynote sessions: Offered powerful presentations at various conferences, offering insights on how artificial intelligence streamlines trade compliance and customs declaration.
- Industry engagement: Engaged with companies to find out how AI may help with their particular compliance issues.
iCustoms has delivered multiple talks regarding trade compliance and AI; some of these are:
Increasing Worldwide Influence
This year, we reached a wider audience than ever before, introducing iCustoms solutions to new markets and helping companies succeed.
- New areas: We have successfully entered Ireland and EU, modifying our tools to satisfy local regulations.
- Global presence: While preparing for more growth in 2025, we strengthened our position in the new markets.
Ongoing Product Innovation
iCustoms relies heavily on innovation, and 2024 was no different. To provide unparalleled value, we improved already existing tools and introduced new features.
- New products: iCustoms introduced these new products in 2024 to tackle significant compliance challenges. These are:
- Improved Features: Mirror functionality was added for smooth operations, and faster integration capabilities were released.
Strengthening the Community
Through a variety of programs and a team of experts, iCustoms has been happy to offer its experience.
- Workshops and webinars: Arranged multiple workshops and webinars to inform global businesses about best practices for compliance.
- Industry memberships: Participated in lobbying and policy discussions by collaborating with groups such as [BIFA/ Chartered Institute of Export & International Trade IO&ET].
iCustoms presents itself as a proud BIFA associate member; you can see the list here:
Our webinars:
Here’s the overview of our few webinars on different topics to address the different challenges in global trade compliance:
| Webinar Topic | Attendees |
|---|---|
| Export from CHIEF to CDS: Problems & Solutions | 521 |
| Developments in UK customs IT – CDS, NCTS5, the Single Trade Window and AI | 610 |
| Future Of Trade Compliance: How Technology Is Revolutionising The Industry | 445 |
Dedication to Ecological Responsibility
We all have a responsibility for sustainability, and in 2024, iCustoms made significant progress towards more environmentally friendly business operations.
- Paperless solutions: Our products, like IDP, promote paperless solutions; around 80% less paperwork means more efficiency and resource savings.
- Eco-friendly partnerships: To reduce the impact on the environment, we worked with green logistics suppliers.
Read more about how iCustoms promotes sustainability with a helpful guide: Click here.
For iCustoms, 2024 was a year of learning, innovations, and expansion. Without the assistance of our clients, partners, and team, none of these accomplishments would have been feasible.
We are eager to keep advancing innovation, fostering partnerships, and influencing trade compliance as we enter 2025.
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About iCustoms
iCustoms is an all-in-one solution helping businesses automate customs processes more efficiently. With AI-powered and machine-learning capabilities, iCustoms is designed to streamline your all customs procedures in a few minutes, cut additional costs and save time.
Tired of compliance issues, delays, and fines? Streamline your operations with iCustoms.
Reduce costs, minimise risks, and improve efficiency