Terms & Conditions

iCustoms is the business name of ClearCustoms Group LTD, registered in England and Wales under company number 13868707, and has our registered office at 1 Concord Business Centre, Concord Road, London, UK. W3 0TJ.

You are free to use any of our Services in compliance with these Terms of Service and in compliance with applicable laws. You may not use our Services in any way that breaches any applicable local, national or international law or regulation to send, knowingly receive, upload, download, use or re-use any rnaterial which does not comply with our content standards. You also agree not to access without authority, interfere with, damage or disrupt any part of our Services or any network or equipment used in the provision of our Services.

• To use the Services, you must register and maintain an active user account. Account registration will require you to submit certain information.
• Only users who have attained an age of 18 and above can register and maintain an account and get access to our services.
• You may not authorise a third-party to access your account. You cannot assign or transfer your account to a third-party.
• You are personally responsible for maintaining the confidentiality of your account, password and associated information. We will never ask you for your password by phone, email or written communication.
• We reserve the right to verify your identity and / or any information provided by you.
• The use of our Services may result in payment and is governed by our payment mechanism.
• By using our Services, you agree to comply with our payment structure and methods.

We collect certain data about you as a result of you using our Services. This is described in further detail in our privacy policy.

• You must be over 18 years old to use the Services.
• The software, source code, logos, images, and data are copyrighted by iCustoms. You shall not copy or reproduce the software or furnish or otherwise disclose such software to any third-parties. You shall not attempt to:
  • Copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit or distribute any portion of the software in any form or media or by any means; or
  • De-compile, reverse compile, disassemble, reverse-engineer, or otherwise reduce to human-perceivable form all or any part of the software.
• You cannot redistribute our software or modifications of it, or use our APIs other than through Services implemented by iCustoms.
• We are not liable for the protection of your devices and any illicit activities that may result from a stolen or breached device (smartphones, tablets, computers, smartwatches, etc).
• Violating these Terms of Service may result in Services not being provided, your user account is terminated or if in violation of the law, you being held accountable.
• We can suspend or temporarily interrupt the available Services as normal events.

• You will not post content that violates other people’s rights or the law in general.
• You will not post anyone’s identification, sensitive personal and financial information on iCustoms.
• You cannot post any content that is defamatory to anyone, results in reputational or financial damage, or pose a threat to the rights and freedom of natural persons. iCustoms do not take responsibility for any of such content and consequences arising thereon.

We will be improving our Services constantly, and as such may add or remove features or parts of the website or software. We further retain the right to suspend or delete user accounts or refuse any or all of our Services to specific individuals or parties, provided there is a good reason for doing so. We further retain the right to suspend or terminate any or all of our Services.

• You use our Services at your own risk.
• No information obtained through our website or our Services (including, but not limited to, the chatbot) amounts to legal advice. You rely on this advice at your own risk.
• We try to ensure that content delivered through our Services is accurate and of high quality. However, we are not liable for information that is inaccurate or incomplete. If you do notice inaccurate or incomplete data, you can let us know at support@icustoms.ai so that we can improve our content.
• By using our Services, you agree to electronic communications, storage of some of your personal information, and notifications (phone call, SMS and emails) for important updates to our privacy policy, Terms of Service or other important company or product updates.
• By accepting these Terms and Conditions you are giving us explicit consent to send offers to you.
• When a Data Protection Expert provides information through our Services, they retain the right to update that information.

• If any violation or breach of the Terms of Service, iCustoms has the right to limit or prohibit access to our Service and/or amend or delete your user account without prior notification
• Serious cases of violation of these Terms of Service may result in legal action.
• iCustoms has the right to report any unlawful or threatening conduct.
• iCustoms has the right to change and remove any content considered unlawful, offensive, defamatory, abusive or undignified without prior notification.

These Terms of Service, their subject matter and their formation (and any non-contractual disputes or claims), are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.

• 3 months notice period is required to process & refund the amount.
• Cancellation shall be initiated after a formal service cancellation request is received at info@icustoms.ai
• Refunds shall be made under the following conditions:
  • A service was canceled.
  • If there is any complaint regarding the quality of the service, we will inquire about the same and if it is found to be true, the customer will get a refund.
• Our team will evaluate if the service qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by the customer, we are not liable for any loss or claim beyond the amount actually paid by the customer.
• Any discounted or exempted amount cannot be claimed for a refund.
• You will receive a refund minus a processing fee of 5% of the service cost

If we make a request to you, you agree to defend, indemnify and leave us alone from all liabilities, attorney fees, claims and expenses or whatsoever that occur from your use or misuse of the Services or software. We reserve the right that in any circumstances you will cooperate with us and provide true and honest information.

If you have any questions, feel free to ask by emailing us at: support@icustoms.ai